DelOroCasino Privacy Policy

Welcome to DelOroCasino. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our website deloro.me.uk and our services. By using our platform, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Data Controller

DelOroCasino Ltd acts as the data controller for your personal information. Our registered office is at 12 Sovereign House, Sovereign Way, Tonbridge, Kent, TN9 1RH, United Kingdom. For any privacy-related enquiries, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data necessary to provide our services and comply with legal obligations, including but not limited to:

Full name
Contact details (email address, telephone number, postal address)
Date of birth and gender
Account registration and login credentials
Payment and transaction details (deposits, withdrawals)
IP address and device information (browser type, operating system)
Usage data (how and when you use our website and services)
Verification documents (identity, address, source of funds) for regulatory compliance
Special category data such as health or ethnicity, only if voluntarily provided for responsible gambling support
Data from third-party sources, including fraud prevention and credit reference agencies

3. How We Use Your Personal Data

Your personal data is used for the following purposes:

To create and manage your account and provide our gaming services
To verify your identity and age, ensuring compliance with UK Gambling Commission regulations
To process financial transactions securely and efficiently
To comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations
To communicate important information about your account, service updates, and changes to terms
To manage promotions, bonuses, and competitions, subject to your consent where applicable
To personalise your experience and tailor marketing communications where you have given consent
To monitor and prevent fraudulent or suspicious activity
To conduct data analysis and improve our services, website functionality, and customer support

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing include:

Performance of contract – to provide you with our gaming services
Compliance with legal obligations – to meet regulatory requirements
Consent – for marketing communications and certain processing activities
Legitimate interests – to protect our business, prevent fraud, and improve services, provided such interests do not override your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal or regulatory requirements. Typically, we keep your data for up to six years following account closure or last activity to comply with financial and gambling regulations. Certain data may be retained longer if required for ongoing investigations, self-exclusion periods, or dispute resolution.

6. Marketing Communications

We may send you marketing communications about our services or those of trusted partners, but only with your explicit consent. You can manage your preferences or unsubscribe at any time by adjusting your account settings or using the unsubscribe links in our emails. We will never share your contact details with third parties for marketing without your permission.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, including:

Enabling essential website functions and security
Remembering your preferences and login details
Analysing website usage to improve performance
Delivering relevant advertising, where consent is given

You can control or disable cookies through your browser settings, but please note that some cookies are essential for the proper functioning of our site.

8. Sharing and Transfer of Your Data

We may share your personal data with:

Service providers such as payment processors, IT and software suppliers, and marketing agencies
Regulatory authorities including the UK Gambling Commission and law enforcement agencies, where required by law
Fraud prevention and identity verification agencies
Affiliated companies within the DelOroCasino group
Third parties authorised by you

If your data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. This includes encryption, secure servers, firewalls, and regular security audits. Access to your data is restricted to authorised personnel only.

10. Your Rights

You have the following rights concerning your personal data under the UK GDPR:

The right to be informed about how your data is processed
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erase your data (“right to be forgotten”) in certain circumstances
The right to restrict or object to processing in specific situations
The right to data portability
The right to withdraw consent at any time without affecting prior lawful processing
The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. We encourage you to review it regularly. Continued use of our services after updates signifies your acceptance of the revised policy.

12. Complaints

If you have any concerns about our handling of your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or the UK Gambling Commission.

For more information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.

Last updated: October 2024