DelOroCasino Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the website located at deloro.me.uk and all associated services provided by DelOroCasino (“we”, “us”, “our”).
1.2. By registering an account, accessing or using any part of our services, you confirm that you have read, understood, and accepted these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other related policies published on our website.
1.3. If you do not agree to any part of these T&Cs, you must immediately cease using our services.
2. Definitions
- Player/User/You: Any individual who registers, accesses, or uses our website and services.
- Account: Your personal profile on our platform.
- Games: All gaming products offered, including casino games, live dealer games, and other interactive content.
- Operator: The entity legally operating DelOroCasino.
- Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.
3.2. It is your sole responsibility to ensure that online gambling is legal in your country or region.
3.3. Employees, officers, and their immediate family members of the Operator, its affiliates, subsidiaries, or associated companies are prohibited from registering or participating.
4. Account Registration and Security
4.1. Only one account per person, household, IP address, or device is permitted.
4.2. You must provide accurate, truthful, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activity on your account.
4.4. We may require you to verify your identity at any time by submitting official documents such as a passport, utility bill, or proof of payment method.
4.5. Accounts found to contain false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name.
5.2. Minimum and maximum deposit and withdrawal limits apply; please refer to the Banking section on our website for details.
5.3. We do not charge fees for deposits or withdrawals; however, your financial institution may apply fees.
5.4. Withdrawals will, where possible, be made to the same payment method used for deposits.
5.5. Withdrawals may be subject to verification checks, including identity confirmation, before processing.
5.6. We aim to process withdrawal requests promptly but are not liable for delays caused by third-party payment providers.
6. Account Management
6.1. You are responsible for keeping your account information current and accurate.
6.2. You may close your account at any time by contacting Customer Support.
6.3. We reserve the right to suspend, restrict, or terminate accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or breach of these T&Cs.
6.4. Forgotten passwords can be reset using the recovery tool or by contacting Customer Support.
7. Inactive Accounts and Fees
7.1. Accounts with no login activity for six consecutive months will be classified as inactive.
7.2. Inactive accounts may incur a monthly administration fee, deducted from the account balance after prior notification.
7.3. Accounts with a zero balance may be closed after a prolonged period of inactivity.
7.4. Reactivation of dormant accounts is possible by contacting Customer Support and completing any required verification.
8. Responsible Gambling
8.1. We are committed to promoting responsible gambling and provide tools including deposit limits, loss limits, session limits, and self-exclusion options.
8.2. If you feel you may have a gambling problem, please utilise these tools or contact our support team for assistance.
8.3. Additional support and information are available at the UK Gambling Commission and BeGambleAware.
9. Prohibited Conduct
9.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
- Money laundering or financing terrorism;
- Use of bots, automated software, or any devices to manipulate gameplay;
- Cheating, colluding, or manipulating games;
- Maintaining multiple accounts;
- Using VPNs or proxies to circumvent geographic or regulatory restrictions;
- Sharing your account or allowing others to play on your behalf.
9.2. We reserve the right to suspend or close accounts and withhold winnings if prohibited conduct is suspected or detected.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are subject to specific terms and conditions and wagering requirements, which are available on the Promotions page.
10.2. Abuse of bonuses, including but not limited to multi-accounting or collusion, is strictly prohibited.
10.3. We reserve the right to withhold or cancel bonuses and winnings if abuse or exploitation is suspected.
10.4. Bonuses may have expiry dates and restrictions on eligible games.
11. Fair Gaming and Technical Issues
11.1. All games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fair and unbiased results.
11.2. We reserve the right to void bets or winnings resulting from technical malfunctions, errors, or breaches of these T&Cs.
12. Limitation of Liability
12.1. We shall not be liable for any loss or damage arising from your use of our services, including but not limited to technical failures, interruptions, delays, or errors.
12.2. You accept that gambling involves risk, and all play is at your own discretion and risk.
12.3. Our maximum liability to you is limited to the amount of your last deposit.
12.4. We are not responsible for any content, security, or policies of external websites linked from our platform.
13. Privacy and Data Protection
13.1. Your personal data is processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
13.2. We implement industry-standard security measures to safeguard your information.
13.3. For further details, please consult our Privacy Policy available on our website.
14. Intellectual Property Rights
14.1. All content, trademarks, logos, and materials on DelOroCasino are owned or licensed by the Operator.
14.2. You may not reproduce, modify, distribute, or use any content without prior written consent from us.
15. Complaints and Dispute Resolution
15.1. If you have a complaint, please contact our Customer Support team in the first instance.
15.2. We endeavour to resolve complaints promptly and fairly.
15.3. If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4. All dispute communications must be submitted in writing.
16. Changes to These Terms
16.1. We reserve the right to update or amend these T&Cs at any time.
16.2. Significant changes will be communicated to you via email or website notification.
16.3. Continued use of our services after changes constitutes acceptance of the updated terms.
16.4. It is your responsibility to review these T&Cs periodically.
17. Contact Information
If you have any questions, require support, or wish to exercise your rights under these T&Cs, please contact us:
- Email: [email protected]
- Live Chat: Available on our website
By registering and playing at DelOroCasino, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
