Responsible Gaming at DelOroCasino

Welcome to DelOroCasino. We are committed to providing a safe and enjoyable gaming environment for all our players. Gambling should be a fun and entertaining activity, but we recognise that it can sometimes become problematic. Our goal is to help you stay in control and play responsibly, in full compliance with the United Kingdom’s Gambling Commission regulations.

Your Responsible Gambling Tools

To support responsible play, DelOroCasino offers a range of practical features designed to help you manage your gaming activity effectively:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to your account, helping you control your spending.
• Wager and Loss Limits: Define maximum stakes and losses over specific periods to keep your gambling within your means.
• Session Time Limits: Choose how long you want to play in a single session and receive alerts when your time is up.
• Time-Outs: Take a short break from gambling for 24 hours up to 30 days to pause and reassess your activity.
• Self-Exclusion: If you feel you need a longer break, self-exclude from our platform for a minimum of six months, with the option to extend.
• Permanent Account Closure: Should you decide to stop gambling permanently, you can request full account closure at any time.

Recognising Problem Gambling

Gambling is meant to be a source of enjoyment, but if you notice any of the following signs, it may be time to seek help or use our support tools:

• Gambling to recover losses or as a way to make money.
• Borrowing money or selling possessions to fund gambling.
• Spending more time or money than you intended.
• Neglecting work, family, or social responsibilities.
• Arguments with friends or family about your gambling habits.
• Using money allocated for essentials such as rent, bills, or groceries.
• Constantly thinking about gambling or planning your next session.

If you recognise any of these behaviours, please consider taking a break and utilising the tools available or seeking professional advice.

Tips for Responsible Gambling

• Set a budget before you start and never exceed it.
• Remember that gambling is a form of entertainment, not a way to make money.
• Avoid chasing losses—accept them as part of the game.
• Never gamble with money you cannot afford to lose.
• Take regular breaks to maintain perspective and avoid fatigue.
• Balance gambling with other hobbies and social activities.
• Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
• Use only disposable income for gambling, never essential funds.

Self-Assessment and Support

If you are unsure about your gambling habits, we encourage you to complete our anonymous self-assessment quiz available within your account. This tool helps you evaluate your behaviour and decide if you need to take action.

For personalised support, our Responsible Gambling Team is available 24/7 via [email protected] or through Live Chat on our website.

Account Closure and Self-Exclusion Procedures

• Temporary Time-Out: Suspend your account access for a minimum of 24 hours and up to 30 days.
• Self-Exclusion: Request exclusion for at least six months, with options to extend or make permanent.
• Permanent Account Closure: Contact us to close your account indefinitely and withdraw any remaining balance.
• Reactivation: Accounts closed for reasons unrelated to problem gambling may be reactivated after a thorough review. We reserve the right to refuse reactivation where continued gambling may pose a risk.

Protecting Minors

DelOroCasino strictly enforces an 18+ age policy in compliance with UK law. We take the protection of minors seriously and advise players to:

• Use parental control software such as Net Nanny or Qustodio to restrict access.
• Keep login credentials and payment information secure and out of reach of children.
• Always log out when leaving devices unattended.
• Disable auto-fill password functions to prevent unauthorised access.

For additional information on child internet safety, please visit betterinternetforkids.eu.

Help for Gambling Addiction

If you or someone you know is struggling with gambling addiction, professional support is available. Please consider reaching out to the following UK-based organisations:

• Gamblers Anonymous UK
• BeGambleAware
• Gambling Therapy
• GamCare

We also recommend installing BetBlocker, a free tool that blocks access to gambling websites across all your devices.

Legal Compliance

DelOroCasino operates under a licence issued by the UK Gambling Commission (Licence Number: [Insert Licence Number]). We strictly adhere to the UK Gambling Commission codes of practice and all applicable laws to ensure fair, safe, and responsible gambling for all players.

Our policies are designed to comply with the UK’s Gambling Act 2005 and subsequent amendments, including the Gambling (Licensing and Advertising) Act 2014. We continuously review and update our responsible gaming measures to reflect best practices and regulatory requirements.

Contact Us

If you have any questions or concerns about responsible gambling or need assistance, please do not hesitate to contact our dedicated team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

Remember: Gambling should always be a source of enjoyment. Please play responsibly, stay in control, and seek help if you ever feel your gambling is becoming a problem.